Terms of service

1. Eligibility and authority

You must have authority to act for the organisation requesting or using Trakium. You may not use the service where workplace monitoring is unlawful or where your organisation has not completed the required notice, consultation, policy, or approval process.

2. Demonstrations and pilots

A demonstration is informational and does not grant access to production processing. A pilot begins only when the parties agree its scope, users, duration, responsibilities, data treatment, success measures, and any fee in writing.

3. Customer responsibilities

• Use Trakium only for a documented, lawful, necessary, and proportionate business purpose.
• Provide clear employee notice and any consultation or consent required by applicable law.
• Configure roles, retention, screenshot access, alerts, and monitoring schedules appropriately.
• Keep user, administrator, device, and enrolment credentials secure and promptly revoke unneeded access.
• Review activity signals and AI-assisted output with qualified human judgement before a material people decision.
• Avoid collecting prohibited, excessive, or unrelated personal information.

4. Acceptable use

You may not use Trakium for covert unlawful surveillance, stalking, discrimination, credential theft, keystroke capture, unauthorised access, malware, harassment, or any activity that violates another person’s rights. You may not bypass service limits, security controls, or tenant boundaries.

5. Service and changes

We will provide the functions stated in the applicable order form and may improve or change the service. Material reductions to contracted capability, support, or security are handled under that agreement. Pre-release or roadmap items are not committed unless expressly included in writing.

6. Fees and taxes

Fees, currency, billing schedule, taxes, renewal, and termination charges are stated in the order form. Public references to a demonstration or assessment do not waive a fee stated in an executed agreement.

7. Customer data

The customer retains its rights in customer data and grants Trakium the limited right to process that data to provide, secure, support, and comply with the service agreement. The data processing agreement governs personal data processed on the customer’s behalf.

8. Intellectual property and feedback

Trakium and its licensors retain rights in the software, design, documentation, models, and service. The customer receives only the contractual right to use the service. Feedback may be used to improve the product without identifying the customer or disclosing confidential information.

9. Confidentiality

Each party will protect the other party’s non-public business, technical, security, and personal information and use it only for the agreed relationship. Permitted disclosures include authorised personnel and providers under appropriate duties, or a disclosure required by law.

10. Suspension and termination

We may suspend access necessary to contain a security incident, unlawful use, material breach, or non-payment, using reasonable notice where the circumstances allow. Termination rights and data return or deletion are stated in the order form and DPA.

11. Warranties and liability

The executed customer agreement states applicable warranties, remedies, liability exclusions, and caps. To the extent permitted by law, the public website is provided for general information and may not be relied on as legal, employment, accounting, or security advice.

12. Governing terms

If these website terms conflict with an executed order form, DPA, pilot agreement, or negotiated customer contract, the more specific executed document controls for that relationship. Governing law and dispute forum are stated in the order form.

Contact

Questions about this document or Trakium’s data practices can be sent to info@trakiumai.com.